Relaxed Touring with a Local

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Terms and Conditions

  1. Definitions

    1. “We”, “us”, “our” means Lake Garda Tours Pty Ltd.
    2. “You”, “yours” means the person or persons booking a tour with Lake Garda Tours.
  2. Application of Terms and Conditions

    These terms and conditions shall apply immediately upon you forwarding a completed and signed Lake Garda Tours Booking Form (“Booking Form”) to our travel agent, which shall constitute your acceptance of the Terms and Conditions.

  3. Bookings

    In order to secure a booking, you must forward a completed and signed Booking Form to our travel agent, together with payment of the Deposit.

  4. Deposit and Payment of Balance

    You must pay a Deposit of AUD$400.00 to the travel agent. The Deposit shall be non-refundable except where the entire tour is cancelled by us. The balance of the price shall be paid no later than sixty (60) days prior to the tour departure date.

  5. Pricing

    Our current pricing will appear on our website and we reserve the right to change our pricing from time to time. All prices are quoted in Australian Dollars and once your Booking Form and Deposit is received by our travel agent the price shall not vary.

  6. Cancellation Charges

    You may only cancel your booking by notice in writing to us. Cancellation not less than sixty (60) days prior to the departure date shall result in the forfeiture of the Deposit only. The following cancellation fee shall also be paid by you:-

    • cancellation between sixty (60) days and thirty (30) days prior to the departure date – 50% of the total tour price;
    • cancellation after thirty (30) days prior to the departure date – 100% of the total tour price.
  7. Refunds

    Should we cancel the tour for any reason, we will refund all monies paid to our travel agent, including the Deposit, but otherwise we will not give any refunds except as we deem appropriate at our sole discretion.

  8. Insurance

    You must take out full comprehensive travel insurance at your own expense and you must provide us with evidence of such insurance by no later than thirty (30) days prior to the departure date.

  9. Not Included

    The tour price does not include airfares, meals and beverages (except where otherwise stated as inclusions), room service, telecommunication fees and charges, mini bar, laundry, postage, tips, excess luggage, personal services and any other expense we determine is not included, such as optional theatre or festival visits not forming part of our advertised inclusions.

  10. Included

    The tour inclusions are outlined in the Lake Garda Tours brochure and website which you acknowledge you have read and understood.

  11. Accommodation

    Accommodation will be on a twin share basis with private facilities. Should the advertised accommodation not be available we will arrange for alternative accommodation of a similar standard.

  12. Single Tour Members

    If you are travelling alone and notify us in writing at the time of booking that you wish to share a room, we will try to match you with another same gender tour member. We do not warrant the suitability or character of the other tour member and you accept such a twin share arrangement at your own risk. If you require a single room, or you are allocated a single room, you must pay the single room supplement contemporaneously with the payment of the balance of the tour price.

  13. Itinerary

    The tour Itinerary, as proposed, is detailed on our website. We reserve the right to change the Itinerary due to circumstances beyond our control. We will give you notice of any change as soon as we are able. We accept no responsibility or liability for such changes and you agree to make no claim against us in the event of such changes. However, we will endeavour to provide a substitute or replacement of similar interest or to a similar standard.

  14. Minimum Numbers

    We reserve the right to cancel the tour if we deem the numbers booked to be uneconomical in which event we will refund the amount paid by you, including the Deposit. You agree to make no claim against us in the event of such cancellation.

  15. Luggage

    We use small minibuses and therefore each tour member shall be limited to luggage of one suitcase having a total weight of not more than 20kg and one small carry-on bag or day pack. You will be responsible for arranging separate transportation of any excess luggage at your own expense.

  16. Participation

    You must notify us of any physical health, mental health or disability issues (“Issues”) which may impact on your ability to participate in the tour and any associated activities. You must include full particulars of the Issues on the Booking Form. We reserve the right to decline or cancel your booking at any time if we consider that due to the Issues your welfare or the welfare of any other tour member may be at risk.

  17. Fitness

    You must have a moderate level of fitness and must be capable of walking, negotiating stairs, carrying your luggage, entering and exiting the tour transportation, and otherwise engaging in the tour without aid.

  18. Responsibility

    We, our tour escorts and associated agents, accept no responsibility, in negligence or at contract for any loss or damage to persons or property including without limitation that arising from death, injury, accident, sickness, damage, loss, delays or failure to wholly or partly provide a service. We do not accept any liability for loss, damage, additional expense or any other consequences arising from any matter or thing beyond our control.

  19. Website

    We will make every effort to maintain an up to date website but we reserve the right to change information appearing on our website at any time to improve our product.

  20. Law of Contract

    This Contract shall be governed by the laws of Queensland and the Courts of Queensland shall have exclusive jurisdiction. The Booking Form and these Terms and Conditions shall constitute the entire Contract between us and you. The Contract may only vary by a document signed by us and you. We may rely on any applicable international convention in respect of limiting our liability in relation to any claim for death, injury, loss, damage and any delay to passengers and luggage.